Shipping policy
Processing Time Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed the next business day.
Shipping Rates & Delivery Times
- Bulgaria (Domestic): Standard shipping — 3.00 BGN (free on orders over 70 BGN). Estimated delivery: 2–5 business days.
- EU Countries: Flat rate — €5.00. Estimated delivery: 5–14 business days depending on destination.
Order Tracking Once your order has shipped, you will receive a confirmation email with tracking information.
Customs & Duties For orders within the EU, no additional customs fees apply. Orders shipped outside the EU may be subject to import duties and taxes, which are the responsibility of the customer.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us within 14 days of the expected delivery date at [your contact email].
Just replace [your contact email] and adjust the delivery timeframes to match your actual carrier. Paste it into the shipping policy field and save!